Step 1. Complete the access request forms.

Hand deliver the completed access request form to the school. Notarized forms can be mailed to your child’s school. Download the notary public form or the photo ID form. Check with your school to make sure a notarized form is being accepted.

• Notary Public Form (Español)
• Photo ID Form (Español)

Step 2. Wait for your access letter and instructions.

• Elementary School (Español) 
• Secondary School (Español)

Step 3. Create a Parent Portal account.

Use the information you received in your letter to create your Parent Portal account. For help creating an account, download directions (links below). When you are ready, you can create an account here: wcpss.powerschool.com/public.

• Elementary School Parent Portal Directions (Español) 
• Secondary School Parent Portal Directions (Español)

Step 4. Link your students to your account.

Once you’ve created your Parent Portal account, use the access ID and password provided on the letter from the school to view your child’s data. Does your access ID and password still not work? Make sure you’ve created your Parent Portal account first. Still having issues? Download and read the directions.

• Elementary School Parent Portal Directions (Español) 
• Secondary School Parent Portal Directions (Español)

Step 5. Need Help?

Please review the FAQs below prior to contacting the school for assistance. Questions regarding grades can be e-mailed to your child’s teacher.

A: Click 'Having trouble signing in' on the login page. You will be asked to enter your username to reset your password. You will need to enter your e-mail address if you have forgotten both your username and your password. Information will be sent to your e-mail address.

Q: What is the web page for the parent portal?
A: Go to https://wcpss.powerschool.com/public/

Q: How do I add my student to my Parent Portal Account?
A: Please download the Parent Portal User Guide. 

Q: Will my child still have access if I do not create an account?
A: Students will be provided information to access their data even if parents do not request access.

Q: Why can't I access my SPAN account?
A: SPAN was linked to our old student information system (NCWISE). In July 2014, the state of North Carolina moved to a new student information system called PowerSchool. The Parent Portal for PowerSchool will be delivered through Home Base. Access codes will be provided to you by the school.

Q: How will I get my class schedule?
A: Your school will provide class schedules and other details related to the opening of school.

Q: Why can’t I locate my school on the iPad or iPhone application?
A: If you cannot locate your school, enter the following server information in the server settings: wcpss.powerschool.com or enter the zip code for the district office - 27518.

Security and privacy

In order to maintain full compliance with the U.S. Family Educational Rights and Privacy Act (FERPA), all Home Base users are required to access Home Base using their own account. Student data is not accessible by anyone who does not have the authority to do so. Students have access to their own data, and any parent or legal guardian may also request access. If there is a situation where a parent or legal guardian should not receive access to student data, please notify the school immediately.